What if we decide we do not want to continue the intensive couple’s counselling after we have started? Can we get a refund if we change our mind after scheduling intensive couple’s therapy?

The cancellation and refund policy for intensive couple’s counselling is as follows:

  • The initial payment of $500 is a screening and reservation fee which covers the time to review the intake and assessment forms and to conduct the screening interviews. If both intake forms are not received by East Toronto Therapy within five days your reservation will be cancelled and your reservation and screening fee will be refunded, minus $150. Please note that the reservation and screening fee is non-refundable after East Toronto Therapy receives your completed intake forms.
  • If you decide not to attend intensive couple’s counselling after completing the screening process and submitting the first payment of $1350, your $1350 payment will be refunded less a $250 cancellation fee.
  • If you decide to stop attending the intensive couple’s counselling once the sessions have begun, you will be refunded the pro-rated amount for the hours remaining in the in the intensive couple’s counselling sessions that you did not attend, minus a $250 cancellation fee.